The Next Evolution from the Team Behind DeskTrack
Why most Operations teams can't show their impact
Operations is the backbone of every business — and the department with the least visibility. Processes exist in people's heads. Bottlenecks are invisible until they cause delays. SLA breaches happen before anyone notices. And when a key person leaves, their knowledge walks out with them.
Improvement in SLA compliance
Automated SLA tracking and alerts prevent breaches before they happen
Faster bottleneck identification
AI identifies your top 3 bottlenecks every week — no manual analysis required
Faster new team member onboarding
Documented workflows on boards reduce onboarding time from weeks to days
Saved per operations manager/week
Automated status tracking eliminates manual check-ins and status meetings
Processes live in people's heads
Your best operations person knows how everything works. When they're on leave, everything slows down. When they resign, everything breaks.
Bottlenecks are invisible
You know things are slow. You don't know where the slowdown is, who's causing it, or how to fix it.
SLA compliance is tracked manually
Someone checks SLA status by calling or messaging. By the time a breach is caught, the client is already unhappy.
Escalations happen too late
Issues escalate to you only after they've already become client problems. There's no early warning system.
No process improvement data
You want to improve operations but you have no data on where time is spent, what causes delays, or what's working.
Onboarding new team members is slow
New team members take 4-6 weeks to get up to speed because processes aren't documented anywhere.
Every Operations workflow gets its own intelligent board.
Operations Workflow Board
Every operational process mapped as a board — from client onboarding to delivery. Every step has an owner, SLA, and status.
SLA Compliance Board
Real-time SLA tracking for every active client engagement. AI alerts 24 hours before a breach is likely.
Escalation Management Board
All escalations in one place with owner, status, and resolution timeline. Nothing falls through the cracks.
Process Performance Board
Track time spent at each step, identify bottlenecks, and measure improvement over time.
Operations KPI Scoreboard — Track What Matters
This is what TitaPro looks like
for your Operations team.
These are actual screenshots from TitaPro's Operations boards — not mockups, not illustrations. This is what your team will use from day one.
CSM Summary Board — client health scores, renewal dates, and risk flags
Technical Escalations Board — all escalations tracked with owner and SLA
Support Ticket Board — ticket queue, priority, resolution time, and SLA status
CSM Goal Board — retention targets, NPS goals, and upsell pipeline
Project Operations Board — multi-project tracking with milestones and owners
Everyone sees what they need.
Decisions happen faster.
What your AI Agent tells you every week.
Not raw data. Not charts you have to interpret. Plain-language insights with recommended actions — like having a business analyst on your team 24/7.
"Your client onboarding process has an average delay of 4.2 days at the 'document verification' step. This step is handled by 2 people — one completes it in 1.1 days, the other in 6.8 days. This is your #1 bottleneck. Recommend: reassign or provide training."
"You have 4 SLAs that are at risk of breaching in the next 48 hours. Total client value at risk: ₹12.4L. AI has flagged the responsible team members and drafted escalation messages. Recommend: review and send today."
"Your team's process adherence score dropped from 87% to 71% this week. The drop is concentrated in the 'quality check' step. This correlates with 2 new team members who joined last week and haven't completed process training. Recommend: schedule training session."
"Our operations used to run entirely in our senior team's heads. When our best operations manager went on maternity leave, everything slowed down for 3 months. After implementing TitaPro, we mapped every process onto boards. When she came back, she was amazed — the team had run operations perfectly without her."
See TitaPro for Operations in action
Documenting processes in Word or Google Docs
Process documentation in static documents is never read and never updated. It exists to satisfy an audit, not to guide daily work. When a new person joins, they get a PDF that's 18 months out of date.
TitaPro's process boards are live — they're the actual workflow, not a document about the workflow. Every step is tracked, every completion is logged, and updates happen in real time.
Measuring SLA compliance after the breach
Most operations teams find out about an SLA breach when the client complains. By then, the damage is done. You're apologising instead of preventing.
TitaPro's SLA monitoring flags tickets and tasks that are approaching breach threshold 24-48 hours in advance, giving your team time to act before the client notices.
No capacity planning before committing to clients
You win a new client and commit to a delivery timeline without knowing if your team has the capacity. Two weeks later, you're juggling 3 projects and missing deadlines on all of them.
TitaPro's capacity board shows available hours per team member per week before you commit. You can see exactly whether you can deliver before you promise.
Treating escalations as exceptions instead of data
Every escalation is handled as a one-off emergency. Nobody tracks patterns. The same types of issues keep escalating because nobody fixed the root cause.
TitaPro's escalation board categorises every escalation by type, root cause, and resolution time. The AI identifies recurring patterns and recommends process fixes.
No handover process for key people
When your best operations person goes on leave or resigns, their knowledge walks out with them. There's no system that captures what they know, so the team struggles until they return or are replaced.
TitaPro's process boards capture institutional knowledge in the workflow itself. Any team member can pick up any process because the steps, context, and history are all in the system.
Operations Operating System
A connected platform that maps every business process onto live boards, tracks SLA compliance in real time, and surfaces bottlenecks automatically — replacing process documents, status meetings, and manual escalation tracking.
Process Adherence Rate
The percentage of tasks completed following the defined process steps, in the correct order. Low adherence rates indicate training gaps or process design problems. TitaPro tracks this per team and per process type.
Escalation Rate
The percentage of tasks or tickets that require escalation beyond the first-line team. High escalation rates indicate training gaps, unclear processes, or under-resourced teams.
SLA (Service Level Agreement)
A commitment to complete a task or deliver a service within a defined timeframe. TitaPro tracks SLA compliance per ticket, per client, and per team — and alerts you before a breach, not after.
Capacity Utilisation
The percentage of available team hours being used on active work. Below 70% indicates idle capacity; above 90% indicates burnout risk and delivery risk. TitaPro tracks this per person and per team in real time.
Bottleneck Analysis
Identifying the step in a workflow where work consistently piles up or slows down. TitaPro's AI identifies bottlenecks by analyzing task completion times at each stage and comparing them to historical averages.
Operations questions, answered in full
TitaPro converts your SOPs into live workflow boards where every step is assigned, tracked, and time-stamped. When a step is completed, the next step is automatically assigned to the right person. Escalation triggers fire automatically when tasks approach SLA thresholds. Approval workflows route requests to the right approver without manual intervention. The result is a workflow that runs itself — with full visibility into where every piece of work is at any moment.
Yes. TitaPro's operations module includes client onboarding boards that give every new client a structured onboarding journey with milestones, task owners, and completion tracking. Your team follows the same process for every client, reducing errors and improving time-to-value. The AI flags onboarding tasks that are behind schedule before the client notices a delay.
TitaPro assigns SLA timers to every ticket and task based on your defined service levels. The system tracks time remaining in real time and sends alerts when a task is at 50%, 75%, and 90% of its SLA window. Managers see a live SLA compliance dashboard showing which tasks are on track, at risk, and breached. The AI generates a weekly SLA report with root cause analysis for any breaches.
TitaPro's process boards capture the steps, context, and history of every workflow in the system itself — not in someone's head. When a key person is on leave, any team member can pick up their processes because the full context is in TitaPro. Handover tasks are automatically generated when a leave request is approved, ensuring nothing falls through the cracks during transitions.
TitaPro automatically tracks: SLA compliance rate by team and client, process adherence rate, capacity utilisation per person and team, escalation rate by type and root cause, ticket resolution time vs. SLA, project milestone completion rate, client health scores, and on-time delivery percentage. All KPIs update from real workflow data — no manual operations reporting required.
Ready to give your Operations team the system they deserve?
Setup takes under 10 minutes. Your first AI report arrives in 7 days.
