Run Your BPO Smarter
Not Harder
TitaPro gives BPO leaders complete visibility into agent productivity, attendance, and SLA compliance — with AI agents that surface issues before they become escalations.
The Next Evolution from the Team Behind DeskTrack
The challenges holding BPO and Call Center businesses back
Agent Productivity Leaks
You have no real-time visibility into what agents are doing between calls. Idle time, app-switching, and low-focus periods go undetected until it's too late.
Attendance & Shift Chaos
Managing shifts across multiple teams and locations with spreadsheets leads to errors, unauthorized absences, and compliance headaches.
SLA Breach Risk
Without automated monitoring, SLA breaches happen before anyone notices. By the time reports are generated, the damage is done.
Manual Reporting Burden
Team leaders spend hours compiling performance reports instead of coaching agents. AI can do this automatically.
High Attrition Blind Spots
Disengaged agents leave without warning. Activity patterns and productivity trends can predict attrition weeks in advance.
Disconnected Tools
Using separate tools for attendance, task management, and reporting creates data silos and makes it impossible to see the full picture.
What TitaPro delivers for BPO and Call Center
Improvement in agent utilization
Faster SLA breach detection
Reduction in attendance errors
Saved per manager per week
Weaving Call Center Operations and Workforce Insights Together
TitaPro unites agent activity tracking, automated shift management, and AI performance reporting into a single seamless platform designed for high-volume BPO & Call Centers.
We offer tailored BPO workflow solutions, blending automated time tracking with intelligent SLA compliance dashboards.
Real-Time Agent Activity Monitoring
Track which applications agents are using, how long they're idle, and when they're most productive — without micromanaging.
Automated Shift & Attendance Management
Set shift schedules, track clock-ins, manage leave requests, and get automated alerts for attendance policy violations.
AI Performance Reports
Every Monday morning, your team leads receive an AI-generated report summarizing agent performance, attendance trends, and improvement opportunities.
SLA Compliance Dashboards
Custom boards configured for your BPO workflows show real-time SLA status, escalation queues, and resolution timelines.
Integrate with favorite tools
250+ top apps are available to integrate seamlessly with TitaPro.
Get started
Frequently Asked Questions
Feedback from Our Community
PREMKUMAR K.
Chief Technology Officer
Good Software for Monitoring Good Time tracking And Monitoring software. I am using nearly 1 year. support is good, Cost is normal for users. so i suggest to all my friends for this software.
Ritesh T.
Board Advisor
Great product - TitaPro. It helped reduce cost and increase productivity. TitaPro is easy to install, configure, easy to manage. It summarize the report for all my employees, I can see what my team is working on. This product helped increase the productivity of my employees. My employees are spending less time on social media. This product is now an integral part of my company.
Shaily D.
HR ( Small-Business )
Good data calculation to analyze working efficiency Reports give us a good narrative of how our people are giving extra efforts to make the workplace more productive and where they are lagging. Overall Detailed and transparent reports
Shammi Paul C.
Chief Operating Officer
Productivity improvement and Tracking tool It helped us to track the timings of the employees. and we being a startup, it was essential for us to track the work of the team to achieve our goals. The tool was very handy during the pandemic days. when people were initially getting accustomed to WFH culture.Good tool.
Ready to transform your BPO and Call Center operations?
See how TitaPro automates agent tracking, manages multi-shift schedules, and prevents SLA breaches with real-time AI dashboards.
Book My Demo
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