Turn Every
WhatsApp Conversation
Into Business Action
Customers stay on WhatsApp. Your team works in Titapro. AI understands the conversation, routes it to the right team, and turns it into a lead, ticket, task, order, or workflow — automatically.
The Next Evolution from the Team Behind DeskTrack
It works fine, until it doesn't.
None of this shows up as one dramatic event. It shows up as a slow, steady leak — a lead here, a churned client there — that's nearly invisible until you add it up over a year.
A lead goes cold before anyone notices
A customer messages at 9 PM. Nobody's watching that phone. By morning, they've already messaged a competitor — and they won't tell you why. You just stop hearing from them.
The complaint that never got escalated
A client raises an issue with one team member, who is busy or on leave. Nobody else even knows the thread exists. By the time it reaches you, the client has already decided to leave.
The employee who takes your client list with them
Client chats live on personal phones. When someone resigns, the entire relationship — number, history, promises made — leaves with them. None of it comes back.
Zero visibility for you as the owner
You can't be in every WhatsApp thread. You find out about a failure only when it's already a crisis — never while it's still a small, fixable problem.
A team that's distracted, not just available
The same phone your team uses for clients is the one family and friends message all day. Every buzz could be work or could be nothing — so they check constantly, and lose focus in between.
What the AI actually does with a conversation
Not a chatbot layered on top of WhatsApp — three connected steps that turn a message into tracked work.
Reads intent, urgency, & context
Identifies what the message actually is — a new enquiry, a complaint, a delivery question — and how urgent it is, directly from the conversation itself.
Determines owner, workflow, & priority
Works out who should handle it, which workflow it belongs to, and what the next action should be — before a human has to figure that out manually.
Creates task, ticket, lead, or order
Takes the action directly — task, ticket, lead, order, notification, or status change — inside the same boards and workflows your business already runs on.
One chat for your customer.
One command centre for you.
Here's what actually happens, in order, from the moment a message arrives.
Your customer messages your WhatsApp number
Nothing changes for them — same app, same habit, no download, no new login.
The message flows into Titapro Chat in real time
Your team stops opening WhatsApp for work. They work inside Titapro Chat instead — familiar, but on infrastructure your business owns.
Nothing gets missed, because everything is visible
You see conversation load, response times, and open issues across your whole team, without sitting inside every chat.
Agentic AI turns conversations into action
"When's the technician coming?" can trigger a dispatch. A delivery request can create a fulfilment task. An escalation notifies the right manager automatically.
The customer gets their update back on WhatsApp
They never see the machinery. They just experience a business that replies fast and never seems to drop the ball.
When someone leaves your team, nothing leaves with them
The full conversation history and client context stay inside Titapro — not on a personal phone walking out the door.
Built for owners who can't be in every chat
Everything you need to turn WhatsApp conversations into structured, owner-independent operations.
If any of this sounds familiar
Built for teams and operations where WhatsApp is central to daily business but visibility is missing.
Field service & dispatch
AMC, repair, solar EPC, electrical/mechanical — where a message needs to become a technician visit, not just a reply.
Real estate & sales-led teams
Where a cold lead is a lost commission, and every minute of delay works against you.
Distributors & B2B ops
Where orders, stock queries, and account coordination happen informally on WhatsApp with no record.
Owner-led businesses
If issues reach you only after the client has already decided to leave, this is built for exactly that gap.
Plain WhatsApp vs. a shared inbox vs. Titapro
See how Titapro WhatsApp Bridge bridges the gap between personal messaging and enterprise accountability.
| Capability | WhatsApp only | Shared team inbox tools | Titapro WhatsApp Bridge |
|---|---|---|---|
| Customer experience | Familiar | Familiar | ✓ Familiar — unchanged |
| Multiple agents, one number | ✕ No / limited | ✓ Yes | ✓ Yes |
| Owner visibility across all chats | ✕ No | Partial | ✓ Yes |
| Survives employee exit | ✕ No | Usually | ✓ Yes |
| Auto-converts chat to task/dispatch | ✕ No | Partial — varies by tool | ✓ Yes — agentic AI |
| Connected to project boards & KPIs | ✕ No | Rare / limited | ✓ Yes — native |
| Audit trail for internal policies | ✕ No | Varies | ✓ Yes |
Tools like WATI, Gallabox, Respond.io, and Kommo already offer meaningful automation and AI features inside the inbox itself — this isn't a category they can't touch. The distinction Titapro is built around: shared inboxes organize conversations; Titapro connects the conversation to the work that follows it — the same boards, tasks, and KPIs the rest of your business already runs on, not a separate messaging tool sitting next to them.
Questions worth asking before you switch anything
Everything you need to know about connecting your existing WhatsApp number to TitaPro Chat.
Pricing
WhatsApp Business Automation is available as an add-on to your Titapro subscription — it isn't a separate product with its own pricing tiers. Meta's own WhatsApp messaging charges apply separately and pass through directly, with no markup.
Already on Titapro? WhatsApp Business Automation activates on your existing plan. New to Titapro? Talk to us and we'll size the right plan for your team, with WhatsApp automation included. See full plan details on the Titapro pricing page.
Talk to usWhat are missed WhatsApp leads actually costing you?
A rough estimate, based on your own numbers — not ours. Adjust the figures below.
30
₹4,50,000
This is a directional estimate calculated from the numbers you enter above — not a guarantee, a benchmark, or a claim about actual Titapro customer results.